Web client still Loads and Loads

[voltagexdt 4]

logs.zip

 

Version 3.0.5395.0

running apple ios on iPhone 4s

 

I cleared out every log file I had.

 

I then went to server via safari..

I played 1 movie

4 log files were created

1 server

3 transcode

 

i saw one transcode file growing in size.

 

i then stopped that movie and started another.

 

no new logs.  server log slowly growing in size

movie never played

 

exited safari web client

launched MB app

 

played 1 movie  5th log appeared 4th transcode

movie played

stopped movie

 

selected another movie

movie played

stopped movie

 

played another movie

movie played

another transcode log file was created

 

 

however MB app played just fine.

 

all logs attached in zip file.

 

 

so to recap, web client still hangs..

ios app working

Edited October 10, 2014 by voltagexdt

[voltagexdt 4]

k,  its getting to the point that only one device can run at a time.

[voltagexdt 4]

also noticed that any movie I now play on my xbox extender direct plays.

[mbnwa 49]

I can confirm that I am also still seeing issues playing on iOS from my iPhone / iPad as well as safari from my Mac (Live TV AND PlayOn Channels)

Edited October 13, 2014 by mbnwa

[jluce50 118]

I also can't play anything using the web client on any mobile devices (iOS or Android).

[Luke 37028]

I also can't play anything using the web client on any mobile devices (iOS or Android).

 

it is best to start your own topic with your own problem report, steps to reproduce, logs, etc.

[voltagexdt 4]

ive had this issue since the 25th of last month  whats the chances I can just get the version that worked..cause obviously that will be faster than getting the problem fixed.

[voltagexdt 4]

hello?

[Luke 37028]

it is being worked on.

[voltagexdt 4]

ya  im sure it is..

 

but since you guys have decided to go with quantity over quality wouldn't it be easier just to let me have the old working version   this way you can release the roku app the windows app the android app

 

and not have to worry about the stuff that doesn't work. and concentrate on the 20 other apps that might.

 

as you can see im a bit frustrated..  been almost 3 weeks now since ppl posted this issue 

 

we get a its being worked on every few days.  then wow a release that is for roku or for the server that fixed nothing.

 

this is why I left mb3 a year ago.  was same situation  see how much stuff can be pushed out before we fixed it.

 

 

simple solution is if you could simply post up the version that was used first week of September.  this way I don't have to keep installing different versions of crap that doesn't work on my computer.

 

thanks.

[speechles 1917]

I also can't play anything using the web client on any mobile devices (iOS or Android).

Firefox on android:

 

Chrome on android:

 

Granted, on Firefox playback is instant, you don't even have to press play on the player. The video is just bam it plays.

 

On chrome, its a bit weird. You have to press play on the player that pops up to start it. Then it takes forever to buffer before it plays. A good 5-6 seconds.

 

It is the same video. I assume direct playing on both. As I tested it was also streaming a 1080p movie to my roku flawlessly. My roku is hardwired. My tablet I am using right now is what I tested this on, running android kit kat 4.4.4

 

Transcoded files have always been an issue for me. Sometimes it just won't spawn ffmpeg no matter what. Restarting the server fixes the problem. This one nagging issue still happens, infrequently now but still annoying when it occurs none the less. It seems to happen if you start and stop a movie too quickly when it spawns ffmpeg. Like play a movie that has to transcoded, and before it starts .. Nah .. Cancel back on the roku (which is how it happens to me and realize damnit I shouldnt have done that). Sometimes you get lucky, it doesn't break anything. Other times.. Yep.. Just stays on loading forever requiring restart the server. It may not be preventable because logically that behavior of start/stop so quickly is harsh. But it should be more resilient to this sort of rough housing since it does suggest to let your children peruse and enjoy it. This is just caveats, small nicks in the otherwise great software. All software have these types of situations. They get resolved eventually. Have faith in Media Browser. Believe.

 

Sent from my Nexus 7 using Tapatalk

Edited October 15, 2014 by speechles

[voltagexdt 4]

cool the windows app got an update.

 

a few more app releases an updates then we may get our problem fixed.

 

bout 2 more days of only one tv able to watch a movie at a time and im gonna go back to mb2 or plex.

[MrWebsmith 598]

voltage:

 

i keep reading your posts and trying to NOT read in any tone or sarcastic attitude, but do you realize that this is a product chiefly improved/developed by only tiny HANDFUL of guys in their SPARE TIME for little to no "real money"??... Luke is looking at your issue, he is the best one to have do that. A couple others have reproduced this issue, but the vast majority are not seeing these issues, so tracking down the problem will take some time. Please be patient.

 

if thats too much to ask then its your personal choice to move on and use whatever software you choose to.. they all have pros and cons.

[ebr 14905]

What makes this so difficult is that there are only a very few of you having this issue and thousands that are not.  In a situation like that, we can try everything we can but, if we cannot reproduce the issue we also cannot stop doing everything else just because of this issue.

 

I understand when you are one of the few that this is frustrating but it is taking a while to figure out what the issue is and we have to do that before we can fix it.

 

Finally, the people you see updating the apps are not the same ones who would be able to fix this anyway.

[techywarrior 688]

 

when you update a program, you should have the option to downgrade.  for this exact reason.

who creates an update and deletes the old before it is tested completely?

 

Google? Pretty sure you can't downgrade Chrome to a previous version.

 

The software is changing, there are fixes and new features. If every bug were fixed first people would complain that new features present on other competing software isn't in MB3. Also, some bugs are hard to reproduce or only occur in specific setups.

 

I am sure that the people who had bugs that were fixed in all those releases you mentioned are happy to have their stuff fixed. Your issue is known and was already stated that it is being worked on. Attempt one didn't fix it in your instance. That should indicate that it's more complex then just a simple fix.

 

Your options are to wait for the fix, contribute to fixing it, or using something else. But crying about the fact that your bug isn't #1 on the priority list is childish.

[techywarrior 688]

Phew, that's good because I only saw 2 devices trying to play and it made me wonder...

 

Here are some/my thoughts so far.

 

Your movies appear to be on the same machine that MBS is installed on correct? That's not just a mapped network drive?

 

The fact that the second xbox made the first one's playback laggy even using direct play would lead me to believe that either the hard drive access or network bandwidth is a problem. When the movie is direct playing all that is happening is the client is told the location of the file and then MBS just receives updates from the playback as to where you are (so you can resume, show progress on the dashboard etc.). So really this make me now think that it might not be MBS at all (but may still be, not ruling MBS out).

 

I was seeing both devices reporting that they were actively playing their content (although one much more frequently then the other).

 

I also noticed this error but I don't know if it's related or not. Someone with more knowledge (luke/ebr) will have to look and see if this error is something related or just an error that can be ignored.

2014-10-17 18:37:31.3250 Error - Dlna: Error updating device info for Xbox 360 Media Center Extender
	The TimeSpan could not be parsed because at least one of the numeric components is out of range or contains too many digits.
	System.OverflowException
	   at System.Globalization.TimeSpanParse.TimeSpanResult.SetFailure(ParseFailureKind failure, String failureMessageID, Object failureMessageFormatArgument, String failureArgumentName)
	   at System.Globalization.TimeSpanParse.ProcessTerminal_HM_S_D(TimeSpanRawInfo& raw, TimeSpanStandardStyles style, TimeSpanResult& result)
	   at System.Globalization.TimeSpanParse.ProcessTerminalState(TimeSpanRawInfo& raw, TimeSpanStandardStyles style, TimeSpanResult& result)
	   at System.Globalization.TimeSpanParse.TryParseTimeSpan(String input, TimeSpanStandardStyles style, IFormatProvider formatProvider, TimeSpanResult& result)
	   at System.Globalization.TimeSpanParse.Parse(String input, IFormatProvider formatProvider)
	   at System.TimeSpan.Parse(String input, IFormatProvider formatProvider)
	   at MediaBrowser.Dlna.PlayTo.Device.<GetPositionInfo>d__a8.MoveNext()
	--- End of stack trace from previous location where exception was thrown ---
	   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	   at MediaBrowser.Dlna.PlayTo.Device.<TimerCallback>d__51.MoveNext()

At this point I'd like to confirm that your media is local on the same machine that is running MBS and MBC (it looks like you have everything on a single computer) and if the movies are on a separate machine or network storage then you should configure UNC path mapping in the web client dashboard in the library section.

[voltagexdt 4]

@speechless.

 

except for one thing  I haven't updated safari.

I cant watch two extenders at the same time

I cant watch more than one thing at all at one time.

 

I also have not ordered anyone around in any fashion.  I however am running a program that updates and when It updates it fails to work, I cannot undo the update.

I also had screenshots up for a long time. and someone said I shouldn't post them because the ip was in them.

aren't my logs posted in a few spots.

 

 

 

@techy

http://www.filehippo.com/download_google_chrome/

 

older versions of chrome

 

furthuremore when it seems the core, or foundation of a system has a flaw in it and now ceases to work. this is a big issue to me.

 

and if it cant be reproduced, then the fault still exists on the client side (my side)  however is still not my fault. 

 

example, if you need to follow a specific update procedure that we were not aware of.

 

 

as nothing in my system has changed, except MBS updated. 

my xboxs haven't changed, my Samsung tv hasn't changed, my 2 ipads, 4 iphones have not changed.

 

but being able to use them at the same time has changed. 

 

@@ebr

I do understand.  but what im more frustrated at is the lack of support involved in this other than we are working on it.

 

I don't update much of anything until it has been tried and tested.. so when MB auto updates and it then fails to work, it becomes disappointing because I cant revert back.

 

I also understand people are doing a ton of things.  I didn't realize others were doing updates so that's my bad and I apologize.

 

the biggest issue I have is still that it auto updates and theres nothing that can be done to revert.

 

there is without a doubt a difference between the 2 versions of MBS

 

 

 

and if im having this issue and others are not, maybe its because they are not running it like I am.

 

 

 

has anyone tried to run the webclient on a phone and the extender at the same time?

and if it worked once, have you then tried to stop a movie on the webclient and load a movie not played yet on the phone.

 

these are things that I have explained on an attempt for you to replicate the issues.

 

 

 

also, its clear im able to help with whatever I can do, if someone would ask.  other than that I have posted all I can do.

 

and im sorry my frustration has grown.  im just looking at a completely networked house that cant watch a movie in 2 spots.  so it becomes an issue when people try to.  but with older MB2 I can.  and the fix is to go backwards. which I do not like to do.

[speechles 1917]

@@voltagexdt

 

Your posts show a lot of ignorance and arrogance.

 

https://discussions.apple.com/thread/6508999?start=0&tstart=0

 

When you read through this you start to question your own posts don't you? That perhaps somehow, apple did something wrong with safari/iOS, and media browser was just something you aimlessly blamed. If you are discouraged by lack of interest in your posts and your problems then surely sounding condescending and arrogant isn't exactly going to win people over to your side.

 

You need to be more positive. People are not slaves. You don't order them around and give petty ultimatums. Instead you should offer help to those who are trying to help you. Clues as to why this is happening. Logs, screenshots, etc. So far all you have offered is some laughs, and oddly self absorbed rants. Read the URL I posted, not every problem starts with blaming Media Browser. Some do, maybe more than should. But this one likely shouldn't be.

 

 

Sent from my Nexus 7 using Tapatalk

Edited October 17, 2014 by speechles

[voltagexdt 4]

everything is on same machine as server

 

also again.. everything worked great beginning of September before the update

 

 

bout 7 years now I have ran everything this way.

 

please understand im not trying to be confrontational.. just was stating I hadn't changed anything..

 

 

also if I reverse the process and play the xboxs backwards  start 2 first then 1.  2 runs laggy 1 just freezes.. if that makes since.

 

now this is all directplay.. 

transcoding I assume is different? 

 

but with the server giving errors about the devices im curious if that's also the transcode issue as things cant be identified correctly.

 

 

 

if you want me to try something else let me know.

[techywarrior 688]

 

furthuremore when it seems the core, or foundation of a system has a flaw in it and now ceases to work. this is a big issue to me.

 

 

The problem is that it's only effecting a few people. It's not like the update was made and it stopped working for everyone. I don't have iOS devices but I tested using multiple devices and web clients at the same time and all of the movies played. Including stopping one and starting another while the other devices were still playing.

 

This issue is very similar to an issue a friend of mine has/had that I can't reproduce either. Sometimes playing a file would cause ffmpeg to hang and the only way to get it to work again was to restart MBS/ffmpeg. But most people don't/didn't have that issue and it's hard to pinpoint. Is it something with his server hardware? Network connection to the media? A bug in ffmpeg? Incorrect handling of an error in MBS? Without being able to reproduce it it's hard to blame MBS directly.

 

Since your issue only happened with the server update it's possible that it's something in MBS. But MBS uses ffmpeg to do the transcoding and that gets updated with each server release too. Perhaps something that changed in ffmpeg is causing your issue?

 

I looked at your logs and I found it very hard to try and pinpoint anything because your description doesn't specify movie names I don't know where "one movie doesn't start" etc.

 

But, in order to maybe at least eliminate one item can you play two movies that don't require transcoding? This would need to be done on the Xboxes since I think everything is going to transcode to the iphones/ipads. If you can play two simultaneous files to the Xboxes using direct play then the problem would most likely be in ffmpeg.

 

If you don't have something that can direct play to the Xboxes then just make a short snippet or download a file from the internet. It doesn't need to be anything too long. We are just testing to determine where the issue could be.

 

Also, what is your CPU usage like when a movie is transcoding?

[techywarrior 688]

Transcode is different because the CPU has to take the movie file and convert it into something the device can play (for web browsers this is required because the different browsers use different video formats as an example).

 

Here is a quick explanation of how things are working in this limited test. The xbox(s) RDP to your WMC machine (which in this case is also your MBS server) and loads MBC. You play a movie and MBC tells the WMC player the file location. Since the file can be direct played no transcoding is needed and the WMC player streams the file off your hard drive. Periodically a message is sent via MBC to MBS to say "hey, I'm play x and we are y amount into the movie".

 

I'm having trouble understanding why your system would be unable to stream two files at the same time. We haven't even gotten to the more complex items yet and already there is a problem. I would have expected this first test to have no issues what-so-ever.

 

Perhaps we can try taking MB completely out of the loop. Try and play two different movies to the two Xboxes using PlayTo or DLNA. I'm not sure the best way to do that with an Xbox360. MB3 has a DLNA server but I'd like to try remove MB3 from the equation if we can. You can use the PlayTo in the Windows 8 metro (modern) video player app if you have Windows 8/8.1. If not use MB as the DLNA server since it shouldn't be doing anything once the file path is passed to the Xbox. NOTE: You probably will need to setup UNC paths and/or a shared folder in Windows to try either of these.

[voltagexdt 4]

ok give me a moment and I will do what you ask.

 

cpu is minimal

 

another question.

 

I have always ran shark codecs.. set to run as suggested for use with xbox.

can this conflict?

 

logs coming in just a sec...

[techywarrior 688]

I don't think the codecs would cause a problem but I am no expert in transcoding and codecs.

 

The only things I can think of which would cause what you are describing is if ffmpeg (used for transcoding) errors out and is not caught by MBS, ffmpeg has some other bug where it hangs and doesn't report anything, or if the file couldn't be accessed.

 

The file access is probably not the culprit because it would more then likely be an all or nothing type thing.

 

What you are doing now may shed light on if ffmpeg should be the focus of the investigation or not.

[voltagexdt 4]

ok.. logs attached

 

played willy wonka on xbox 1

oceans 13 on xbox 2

 

both xboxs are froze

 

server list says this

 

‎10‎/‎17‎/‎2014 ‎6‎:‎34‎:‎55‎ ‎pm

Library has started playing Ocean's Thirteen

App: MB-Classic, Device: TWS/Mcx3-TWS

‎10‎/‎17‎/‎2014 ‎6‎:‎34‎:‎18‎ ‎pm

Library successfully authenticated

Ip address: 192.168.0.14

‎10‎/‎17‎/‎2014 ‎6‎:‎32‎:‎58‎ ‎pm

Library has started playing Willy Wonka & the Chocolate Factory

App: MB-Classic, Device: TWS/Mcx2-TWS

 

 

 

but shows this

[voltagexdt 4]

server-63549100800.zip