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Official Roku - TV Suggested Bug - Incomplete set of objects presented


ginjaninja

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ginjaninja

roku v.1.7.5

Srvr Version 3.0.5459.41325

 

does anybody else have a problem whereby the roku clients TV  suggested is not always a complete set of the servers TV suggested view.

i have to cycle through the tv views to get a full list.

 

very reproducible..happens every day.

same for many versions...

 

 

first time of entering client i often get a tv suggested list showing selected X of Y... (not matching the server)

and then after I cycle through the tv views

i get list showing selected X of Y+2 (ie more entries on the list to match the server's)

 

i cant be the only one seeing this?

 

 

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ginjaninja

now ive folliwed instructions to sideload i can provide log

 

tv is top row.

enter mb client (suggested is showing with 10 objects)

cycle tv views around to suggested...now 12 objects on suggested row.


------ Running ------
--1.75
Anamorphic support: true
Server.info: listening on 0.0.0.0:8324
Using broadcast address 192.168.4.255
Send To Address: 192.168.4.255:7359 / 192.168.4.255:7359
Received Message: {"Address":"http://192.168.4.130:8096","Id":"bce84ecf611e433e951657658a5563c6","Name":"Q6600"}
Found 1 servers
Creating server data cache
Found string in the registry: {"bce84ecf611e433e951657658a5563c6":{"AccessToken":"c1b8210a0cd2473a9c468b31ed267c52","UserId":"59543acb15f7ccd6012f4447c75b0cf2","RemoteAddress":"http://86.190.175.180:8096","remoteaddress":"http://86.190.175.180:8096","Name":"Q6600","name":"Q6600","Local":"1","LocalAddress":"http://192.168.4.130:8096","localaddress":"http://192.168.4.130:8096","id":"bce84ecf611e433e951657658a5563c6"}}
Parsed as: roAssociativeArray
Connect returned 0 servers
connectToServers called with 1 servers
Attempting to connect to http://192.168.4.130:8096/mediabrowser/system/info/public?format=json
connectInitial returned State of SignedIn
connectInitial returned ConnectionMode of Local
Processing ConnectionResult State of SignedIn
SignedIn Id: bce84ecf611e433e951657658a5563c6
SignedIn UserId: 59543acb15f7ccd6012f4447c75b0cf2
SignedIn AccessToken: c1b8210a0cd2473a9c468b31ed267c52
SignedIn Name: Q6600
SignedIn LocalAddress: http://192.168.4.130:8096
SignedIn RemoteAddress: 
ServerSignIn ManualAddress:
Pushing screen 1 onto view controller stack - Home
Loading beginning of row 0, TV
Loading beginning of row 1, Music
Total initial grid load took: 27ms
Count loaded is now 10 out of 10
Loaded 10 elements in row 0, now have 10
Count loaded is now 29 out of 29
Loaded 29 elements in row 1, now have 29
Count loaded is now 23 out of 23
Loaded 23 elements in row 2, now have 23
Received paginated response for index 0 of list with length 10
Count loaded is now 10 out of 77
Loaded 77 elements in row 0, now have 77
Received paginated response for index 10 of list with length 77
Count loaded is now 85 out of 77
Loaded 75 elements in row 0, now have 77
Received paginated response for index 0 of list with length 77
Count loaded is now 77 out of 29
Loaded 29 elements in row 0, now have 29
Received paginated response for index 0 of list with length 29
Count loaded is now 29 out of 2
Loaded 2 elements in row 0, now have 2
Received paginated response for index 0 of list with length 2
Count loaded is now 2 out of 5
Loaded 5 elements in row 0, now have 5
Received paginated response for index 2 of list with length 5
Count loaded is now 3 out of 3
Loaded 1 elements in row 0, now have 3
Received paginated response for index 0 of list with length 3
Count loaded is now 3 out of 33
Loaded 33 elements in row 0, now have 33
Received paginated response for index 3 of list with length 33
Count loaded is now 31 out of 31
Loaded 28 elements in row 0, now have 31
Received paginated response for index 0 of list with length 31
Count loaded is now 31 out of 12
Loaded 12 elements in row 0, now have 12

this is 100% reproducible and consistent..

Edited by ginjaninja
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ginjaninja

you may want to edit that ip (remote address) before the search engines get to it

i got my hopes up when i saw a reply..that someone else had replicated the issue and i wasnt talking to myself..

thanks for the advice in any case...good point.

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  • 2 weeks later...
Happy2Play

I guess I don't quite understand what you are saying.

 

If the web client tv suggested view shows 10 episodes and roku shows 10 and I add episodes to the server of course you still have to refresh the page to see the new episode in web client so the same would apply to the Roku (ie cycle through or play something to generate a refresh).

 

Or are you having this issue, when you first enter the channel?

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ginjaninja

i am not talking about adding content to server and not seeing new content...these symptoms are all whilst the server/content are stable....the only thing i am doing is cycling the roku client views

 

on first entering client i have a truncated view..missing some of the suggested content (as known to the web client)...1 of 11 (but of course 2 of these are client navigation ui objects)

SuggestedTruncated.jpg

 

then i cycle through the tv views..back to suggested...and i now have a full list..1 of 13 (2 ui objects and 11 library objects), matching the web client.

 

SuggestedNormal.jpg

 

all the while the server is aware of 11 objects

webclientsuggestednormal.png

Edited by ginjaninja
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Happy2Play

Don't know if there is a magic number when this issue happens but I checked on Official and Beta channel and both stated 9.  The web client show 7.

 

Edit added more episodes and anything after 8 suggested episodes (web client) the Roku counter is off until toggled.

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