Customschief 2 Posted January 30, 2015 Share Posted January 30, 2015 (edited) Hey Guys, i am new to Mediabrowser since 2 days now and i like it... i am also using Plex since 2 years now and befor that i was an xbmc-nerd, so you can talk to me in a semi-pro way ;-) I have a problem with Mediabrowser and Kodi. When i play something local (@home) everything works fine (direct play without transcoding). But when i am not at home (in this case @work), and i want to play a movie with kodi, the first time it works... but when i stop the movie and try to start another one, this doesn't work and i get an timeout error. When i look at my server in this moment, i can see that the ffmpeg-process is between 80 and 99% and dont stops until i kill it manually. When i play movies with the webplayer, i dont have this problem. Some Ideas? My Rig: Windows Server 2012 R2 x64 Intel i5-4570 with 8 GB Ram System is on SSD Data on 12x 2 TB Internetconnection: 100 Mbit down and 12 Mbit upload Edited January 30, 2015 by Customschief Link to comment Share on other sites More sharing options...
Angelblue05 4130 Posted January 30, 2015 Share Posted January 30, 2015 I use Kodi to view content on my brother's server (remote). Have you tried adjusting the network speed from default (for example: 100 to 2mbps)? If you watch something of shorter length or lesser quality, does it still "crash"? The best thing for you to do is post a log, capturing the error. Please refer to this guide, if you need help doing this: http://mediabrowser.tv/community/index.php?/topic/17599-how-to-report-a-problem/ 1 Link to comment Share on other sites More sharing options...
Customschief 2 Posted January 30, 2015 Author Share Posted January 30, 2015 Thanks for your reply... Yes, i tried limiting the quality and i tried forcing to transcode even on local lan... everytime the same. When the server has to transcode for Kodi, then i got that error. Transcoding for webplayer works. I will post the log soon... Link to comment Share on other sites More sharing options...
Angelblue05 4130 Posted January 30, 2015 Share Posted January 30, 2015 I forgot to mention, if you can also post the corresponding server log, containing the timeout error. Thank you @@Customschief Link to comment Share on other sites More sharing options...
Customschief 2 Posted January 30, 2015 Author Share Posted January 30, 2015 (edited) So... i've got all the logfiles... i tested it again, from a remote computer (in the office)... 1. starting movie 1 (no problem) 2. starting movie 2 (timeout and ffmpeg at 99% on the server till i kill it manually) I added the Kodi, server and transcoder logfiles (for both movies) to my GDrive in the link below... https://drive.google.com/folderview?id=0Bw4ojbQxCkX_fkNoOE0xUmZqTm1kLXI5dFhLNFp2R3VXa1QzWlNJYXhGa1c5b3NNYUEzcWM&usp=sharing Edited January 30, 2015 by Customschief Link to comment Share on other sites More sharing options...
Customschief 2 Posted January 30, 2015 Author Share Posted January 30, 2015 Okay... i tested a little bit more... i think it has something to do with forced subtitles... when i play a movie wirthout subtitles, everything is okay... when i play a movie with forced subtitles, then i got a timeout and ffmpeg is working till death. I got that happen in kodi and on the webfrontend. 1 Link to comment Share on other sites More sharing options...
Angelblue05 4130 Posted January 31, 2015 Share Posted January 31, 2015 (edited) I have checked your logs. I don't know what could cause the timeouts of the connections. In your server log, there's a lot of 500 timeout response to 79.xxx.xx.xx and url ending with myfritz.net. The response is sent almost immediately as if the access is restricted. How are your media folder paths set up in the Media browser server? Is your transcoding folder shared as well? Edited January 31, 2015 by Angelblue05 Link to comment Share on other sites More sharing options...
Vidman 589 Posted January 31, 2015 Share Posted January 31, 2015 (edited) When you are at work do you have the setting to "play from http instead of smb" ticked in the media browser add on settings in kodi? Edited January 31, 2015 by Vidman Link to comment Share on other sites More sharing options...
Customschief 2 Posted January 31, 2015 Author Share Posted January 31, 2015 The problem is not the network connection... i even have the same problems in local lan. The .myfritz.net adress is just the dyndns adress of my home network. The timeout is coming from the not responding transcoder if i play movies with forced subtitles. Next i will try using the MB-Server in Linux to test if the OS has something to do with this. Thx for your help. Link to comment Share on other sites More sharing options...
Luke 37009 Posted January 31, 2015 Share Posted January 31, 2015 are the subtitles contained within the video file or external? how big is the video file? Link to comment Share on other sites More sharing options...
Customschief 2 Posted January 31, 2015 Author Share Posted January 31, 2015 (edited) The subtitles are stored external within the movie-folder. The size of the file doesn't matter. I tested it with several files from 5 to 15 GB, but all had external subs. But when i delete the sub-files, the problem ist not gone. Funny problem :-) Now i notice something else... when i have this timeout (even with the webplayer), then i have the ffmpeg.exe process running twice on the server. One is running with high CPU usage and the other below 3%. When i then kill the low usage one, the movie will start immediately in the webplayer. Edited January 31, 2015 by Customschief Link to comment Share on other sites More sharing options...
Customschief 2 Posted January 31, 2015 Author Share Posted January 31, 2015 (edited) After the next testphase i can isolate the problem a bit more. I tested MB-Server with Windows Server 2012 R2, Windows 8.1 and Windows 7 so far (fresh installations). Everytime the same problem. Everything works fine with about 80% of my movies. But when i play one of the "bad" movies, then i got 2 instances of the ffmpeg.exe process running. One with high and the other with low CPU usage. In this case the movie wont play in Kodi or the Webinterface until i kill the low usage process manually. The only thing i could differ between the "good" and "bad" movies seems to be the external subtitles. But even when i delete this subtitles, the movies wont play properly. With the Plex-Transcoder, witch is ffmpeg too, the "bad" movies play without any problems. Edited February 1, 2015 by Customschief Link to comment Share on other sites More sharing options...
Angelblue05 4130 Posted February 1, 2015 Share Posted February 1, 2015 (edited) @@Luke Any ideas? This problem seems to be no longer related to Kodi but transcoding in the server. Edited February 1, 2015 by Angelblue05 Link to comment Share on other sites More sharing options...
dark_slayer 103 Posted February 1, 2015 Share Posted February 1, 2015 Is your transcoding folder shared as well? I never could get this working either, but I never read that the transcoding folder needed to be shared. Is this a requirement Link to comment Share on other sites More sharing options...
Customschief 2 Posted February 1, 2015 Author Share Posted February 1, 2015 Now i tested it with Linux... exactly the same... but in the Linux Process-Explorer i could see something interesting. The ffmpeg process with low cpu usage is doning something with the subtitles... look at the picture i added: Link to comment Share on other sites More sharing options...
Angelblue05 4130 Posted February 1, 2015 Share Posted February 1, 2015 @@dark_slayer It only is necessary, if you are trying to access the content outside the network and transcoding is required. If you don't share the folder, there's a good chance you'll only see a black screen and nothing will play. The transcoding folder needs to be set like a UNC path : \\ComputerName\Transcoding in this situation. Link to comment Share on other sites More sharing options...
Luke 37009 Posted February 1, 2015 Share Posted February 1, 2015 Yea this is a known issue that I'll look at during the next server release cycle. We currently extract text-based subtitles and deliver that separate from the video because this often can allow the video to be direct streamed with the subtitles delivered independently. However what we're seeing is that on some systems and/or some videos, it takes a little time for the extraction to complete. So we need to be a little smarter about when we're going to do that and when we're not. 3 Link to comment Share on other sites More sharing options...
Customschief 2 Posted February 1, 2015 Author Share Posted February 1, 2015 Okay... thanks a lot. Then i can stop testing around und wait for the next release. If it is important for you, i tested it on 3 different hardware configurations, so in my case it should be just triggert by the videofile. Thanks to all for this nice conversation. 1 Link to comment Share on other sites More sharing options...
Recommended Posts