Crashes when mounting ISO

[bkrieger 1]

I have Windows 8.1. It seems whenever I play an ISO dvd, when mounting, media browser classic crashes, and I get the error, media browser is forced to close. When clicking close nothing happens, and I have to hit control alt delete.

 

I'm using the media browser add on in windows media center. Is there a fix for this?

[ebr 14910]

I imagine this is a problem at a lower level than us but please follow the instructions below to find the error in the Windows event log and post that and an MBC log when this happens.

 

How to Report a Problem

[bkrieger 1]

Ok, I will look at that tonight when I go home. 1 question, when using media browser through windows media center, is that considered media browser classic, or media server? I upgraded from media browser 3.

 

Thanks

[MrWebsmith 598]

the plugin for windows media center is currently called Media Browser Classic (MBC)

[ebr 14910]

And currently undergoing a re-name to Emby for WMC.

[bkrieger 1]

Here are my server logs. I will post the rest to follow.

 

Thanks

server-63562649808.txt

server-63562653206.txt

server-63562654373.txt

server-63562660202.txt

server-63562661394.txt

server-63562665600.txt

server-63562683899.txt

server-63562771594.txt

server-63562858650.txt

[bkrieger 1]

mb classic logs.

MBClassic-2232015ad5dd9823f4649ffb73b75641dd89d07.log

MBClassic-2232015c3fe49990ff94cdaa7849378222b13f9.log

MBClassic-2232015c5c8b5c762194a75bfe9bdba772de70d.log

MBClassic-2232015d8c36770af484251b95bcf985518bdc2.log

MBClassic-2232015f32da72682bb4e9da67f7f1f624edffe.log

MBClassic-2232015fe1b8a040491444aa51c5951a90e4edf.log

MBClassic-2532015af93732ad4384c24b855bcfb94c75632.log

MBClassic-22320150e97d73dd2d94c2f9941ed3ae5472a27.log

MBClassic-22320153eff7c17d45b43fca10471b1ad807b5c.log

MBClassic-22320154e8629fba41d468ea5cfab1663d731eb.log

MBClassic-2432015030238b533b247f7a9b0df8f353f594b.log

[bkrieger 1]

+ System

    - Provider

      [ Name] MCUpdate

    - EventID 0

      [ Qualifiers] 0

      Level 4       Task 0       Keywords 0x80000000000000     - TimeCreated

      [ SystemTime] 2015-03-24T22:30:24.000000000Z

      EventRecordID 994       Channel Media Center       Computer Brad       Security

 

- EventData

 

     

6:25:43 PM - Testing internet connection. 6:25:43 PM - Connection established. 6:25:43 PM - Retrieving Directory. 6:25:43 PM - Processing Directory. 6:25:43 PM - Processing of Directory is complete. 6:25:43 PM - The MCEClientMaintenance package is already up to date. 6:25:43 PM - The NetworkMetadata package is not available. 6:25:43 PM - Testing internet connection. 6:25:44 PM - Connection established. 6:25:44 PM - Retrieving SportsSchedule. 6:25:44 PM - Processing SportsSchedule. 6:25:45 PM - Retrieving SportsSchedule.enc. 6:25:45 PM - Retrieving SportsV2. 6:25:45 PM - Processing of SportsV2 is complete. 6:25:45 PM - The SportsV2 package is already up to date. 6:25:45 PM - Retrieving ClientUpdate. 6:25:45 PM - Processing of ClientUpdate is complete. 6:25:45 PM - The ClientUpdate package is already up to date. 6:25:45 PM - Retrieving NetTV. 6:25:45 PM - Processing of NetTV is complete. 6:25:45 PM - The NetTV package is already up to date. 6:25:45 PM - Retrieving MCESpotlight. 6:25:45 PM - Processing of MCESpotlight is complete. 6:25:45 PM - The MCESpotlight package is already up to date. 6:25:45 PM - Retrieving MCEClientUX. 6:25:45 PM - Processing of MCEClientUX is complete. 6:25:45 PM - The MCEClientUX package is already up to date. 6:25:46 PM - Retrieving Broadband. 6:25:46 PM - Processing of Broadband is complete. 6:25:46 PM - The Broadband package is already up to date. 6:25:46 PM - Retrieving EpgListings. 6:25:46 PM - Processing EpgListings. 6:25:46 PM - Retrieving EpgListing.enc. 6:25:48 PM - Extracting 189851895_ListingData.mxf. 6:25:49 PM - Processing 189851895_ListingData.mxf. 6:26:22 PM - Processing of EpgListings is complete. 6:30:24 PM - Errors during the last update. 6:30:24 PM - Will retry at 3/24/2015 7:30:23 PM.

 

 

 

 

 

    - Provider

      [ Name] MCUpdate

    - EventID 0

      [ Qualifiers] 0

      Level 4       Task 0       Keywords 0x80000000000000     - TimeCreated

      [ SystemTime] 2015-03-22T22:35:29.000000000Z

      EventRecordID 986       Channel Media Center       Computer Brad       Security

 

- EventData

 

      6:33:00 PM - Testing internet connection. 6:33:01 PM - Connection established. 6:33:04 PM - Retrieving Directory. 6:33:04 PM - Processing Directory. 6:33:04 PM - Processing of Directory is complete. 6:33:04 PM - The MCESpotlight package is already up to date. 6:33:04 PM - The MCEClientMaintenance package is already up to date. 6:33:04 PM - The NetworkMetadata package is not available. 6:33:04 PM - Testing internet connection. 6:33:05 PM - Connection established. 6:33:05 PM - Retrieving SportsSchedule. 6:33:06 PM - Processing of SportsSchedule is complete. 6:33:06 PM - The SportsSchedule package is already up to date. 6:33:06 PM - Retrieving SportsV2. 6:33:06 PM - Processing of SportsV2 is complete. 6:33:06 PM - The SportsV2 package is already up to date. 6:33:06 PM - Retrieving ClientUpdate. 6:33:07 PM - Processing of ClientUpdate is complete. 6:33:07 PM - The ClientUpdate package is already up to date. 6:33:07 PM - Retrieving NetTV. 6:33:07 PM - Processing of NetTV is complete. 6:33:07 PM - The NetTV package is already up to date. 6:33:07 PM - Retrieving MCEClientUX. 6:33:08 PM - Processing of MCEClientUX is complete. 6:33:08 PM - The MCEClientUX package is already up to date. 6:33:08 PM - Retrieving Broadband. 6:33:09 PM - Processing of Broadband is complete. 6:33:09 PM - The Broadband package is already up to date. 6:33:09 PM - Retrieving EpgListings. 6:33:10 PM - Processing EpgListings. 6:33:10 PM - Retrieving EpgListing.enc. 6:33:10 PM - Extracting 189851895_ListingData.mxf. 6:33:11 PM - Processing 189851895_ListingData.mxf. 6:35:19 PM - Processing of EpgListings is complete. 6:35:29 PM - Update successful. 6:35:29 PM - Next update at 3/23/2015 6:10:41 AM.

 

[ebr 14910]

I'll need the Error from the Windows Event Log (that was just an informational message from the updater for WMC) and ONE MBC log that represents the problem.  But, like I said, more than likely this is a problem at a lower level.  I would be sure you have all updates for drivers, Windows, etc.

[bkrieger 1]

Would the MBC log be in the same location. I do have all my drivers up to date. Also, when starting MBC, a message always pops up saying MBC not installed. Basically the problem happens when playing an ISO dvd, I select to play with power dvd. Usually it mounts the file and opens power dvd, and plays fine. But when I'm done watching the movie, and I back out of power DVD, when I get back into MBC, the error message pops up, and it crashes.

There are no problems when playing iso's in WMC with powerdvd without going into MBC.

Would I be better off downloading the new EMBY Beta?

[ebr 14910]

Try just using Auto play (select the checkbox in the configurator external player setup).

 

I'm out for a long weekend with spotty internet access.  If you don't get this figured out by Monday, please re-post in this thread to remind me.  Thanks.

[bkrieger 1]

Ok. Thank you very much. Have a great weekend.

[bkrieger 1]

Here are the log files you wanted. The one in media center didn't let me upload, so I had to copy and paste.

 

thanks

 

 

Log Name:      Media Center
Source:        MCUpdate
Date:          3/24/2015 6:30:24 PM
Event ID:      0
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Brad
Description:
6:25:43 PM - Testing internet connection.
6:25:43 PM - Connection established.
6:25:43 PM - Retrieving Directory.
6:25:43 PM - Processing Directory.
6:25:43 PM - Processing of Directory is complete.
6:25:43 PM - The MCEClientMaintenance package is already up to date.
6:25:43 PM - The NetworkMetadata package is not available.
6:25:43 PM - Testing internet connection.
6:25:44 PM - Connection established.
6:25:44 PM - Retrieving SportsSchedule.
6:25:44 PM - Processing SportsSchedule.
6:25:45 PM - Retrieving SportsSchedule.enc.
6:25:45 PM - Retrieving SportsV2.
6:25:45 PM - Processing of SportsV2 is complete.
6:25:45 PM - The SportsV2 package is already up to date.
6:25:45 PM - Retrieving ClientUpdate.
6:25:45 PM - Processing of ClientUpdate is complete.
6:25:45 PM - The ClientUpdate package is already up to date.
6:25:45 PM - Retrieving NetTV.
6:25:45 PM - Processing of NetTV is complete.
6:25:45 PM - The NetTV package is already up to date.
6:25:45 PM - Retrieving MCESpotlight.
6:25:45 PM - Processing of MCESpotlight is complete.
6:25:45 PM - The MCESpotlight package is already up to date.
6:25:45 PM - Retrieving MCEClientUX.
6:25:45 PM - Processing of MCEClientUX is complete.
6:25:45 PM - The MCEClientUX package is already up to date.
6:25:46 PM - Retrieving Broadband.
6:25:46 PM - Processing of Broadband is complete.
6:25:46 PM - The Broadband package is already up to date.
6:25:46 PM - Retrieving EpgListings.
6:25:46 PM - Processing EpgListings.
6:25:46 PM - Retrieving EpgListing.enc.
6:25:48 PM - Extracting 189851895_ListingData.mxf.
6:25:49 PM - Processing 189851895_ListingData.mxf.
6:26:22 PM - Processing of EpgListings is complete.
6:30:24 PM - Errors during the last update.
6:30:24 PM - Will retry at 3/24/2015 7:30:23 PM.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MCUpdate" />
    <EventID Qualifiers="0">0</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-24T22:30:24.000000000Z" />
    <EventRecordID>994</EventRecordID>
    <Channel>Media Center</Channel>
    <Computer>Brad</Computer>
    <Security />
  </System>
  <EventData>
    <Data>6:25:43 PM - Testing internet connection.
6:25:43 PM - Connection established.
6:25:43 PM - Retrieving Directory.
6:25:43 PM - Processing Directory.
6:25:43 PM - Processing of Directory is complete.
6:25:43 PM - The MCEClientMaintenance package is already up to date.
6:25:43 PM - The NetworkMetadata package is not available.
6:25:43 PM - Testing internet connection.
6:25:44 PM - Connection established.
6:25:44 PM - Retrieving SportsSchedule.
6:25:44 PM - Processing SportsSchedule.
6:25:45 PM - Retrieving SportsSchedule.enc.
6:25:45 PM - Retrieving SportsV2.
6:25:45 PM - Processing of SportsV2 is complete.
6:25:45 PM - The SportsV2 package is already up to date.
6:25:45 PM - Retrieving ClientUpdate.
6:25:45 PM - Processing of ClientUpdate is complete.
6:25:45 PM - The ClientUpdate package is already up to date.
6:25:45 PM - Retrieving NetTV.
6:25:45 PM - Processing of NetTV is complete.
6:25:45 PM - The NetTV package is already up to date.
6:25:45 PM - Retrieving MCESpotlight.
6:25:45 PM - Processing of MCESpotlight is complete.
6:25:45 PM - The MCESpotlight package is already up to date.
6:25:45 PM - Retrieving MCEClientUX.
6:25:45 PM - Processing of MCEClientUX is complete.
6:25:45 PM - The MCEClientUX package is already up to date.
6:25:46 PM - Retrieving Broadband.
6:25:46 PM - Processing of Broadband is complete.
6:25:46 PM - The Broadband package is already up to date.
6:25:46 PM - Retrieving EpgListings.
6:25:46 PM - Processing EpgListings.
6:25:46 PM - Retrieving EpgListing.enc.
6:25:48 PM - Extracting 189851895_ListingData.mxf.
6:25:49 PM - Processing 189851895_ListingData.mxf.
6:26:22 PM - Processing of EpgListings is complete.
6:30:24 PM - Errors during the last update.
6:30:24 PM - Will retry at 3/24/2015 7:30:23 PM.
</Data>
  </EventData>
</Event>

 

 

[ebr 14910]

Again that is just WMC updating itself.  It isn't a crash and it isn't related to Emby.

[bkrieger 1]

OK, I was able to figure out a solution after discovering this thread.

 

http://mediabrowser.tv/community/index.php?/topic/4330-mounting-iso/

 

Basically, when I would click play with my remote on a movie, MB would mount the file, open Power DVD, and play the movie. The problem is after I'm done playing the movie, and I back out of Power DVD and back into MB with my remote, MB would crash. Well now I discovered that after I'm done watching a movie, when I hit back on my remote, right whenI get back into Media Browser, I have to click with my mouse a couple times anywhere on the screen, and then MB doesn't crash.

I would say this is an issue with MB that I have to click within the screen so it doesn't crash.

 

Thanks

[ebr 14910]

Can you further define "crash"?  If you are getting a message from WMC then there should be a corresponding error event in the event log at that same time.  That error plus a single MBC log from the same session may allow us to see what is happening.

[bkrieger 1]

I get this message, and I have to hit ctrl. alt, dlt and close windows media center. You think the problem is in WMC?

 

Thanks