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Where's the supporter key?


leerph
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A couple days ago I purchased the supporter key for the ROC and crystal bundle. I have not received any email with my supporter key from them. I emailed the address listed on the paypal payment and haven't heard from them. By chance does the maker of the theme browse these forums or perhaps one of the mods here knows how to get up with him. 2 days seems a little long to get the key. I looked in the email and during checkout and didn't see it. Any help or advise? Thanks.

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Cheesegeezer

@@leerph. Can i ask if you are a supporter of MB itself. Premium plugin require you to be an MB supporter first.

 

The plugins are registered to your supporter key which is linked to your Paypal email address used for your MB supporter key.

 

So when you buy a premium plugin it checks your email address in the MB supporter system and if registered automatically registers your premium plugin.

 

If you used a different paypal email address you can link them to your MB supporter key. Search for linking paypal accounts.

 

Hope that helps.

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OK. I have gotten my supporter key for MB3 and put it into the MB server. Now how do I go about getting the key for the ROC/crystal pack that I purchased a couple days ago? Or I guess a better way to ask is how do I get the key to know that I already paid for the theme. After putting in the MB3 key my ROC theme still shows as "Trial" status.

Thanks.

Edited by leerph
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You must have bought Roc/Crystal via the old MB2 store instead of the MB3 dashboard - correct?

 

@@leedavies should be able to get you your key but it is probably being stopped by a spam trap. 

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leedavies

I did. I emailed Lee 2 days ago and have not gotten a response.

I can't find any email from you - was it sent from the PayPal email address you paid with?

 

Anyway, I've looked into this for you and you bought the ROC/Crystal bundle from the MB2 store and your MB2 supporter key has them marked as registered.

 

You are using MB3 and the stores for MB2 and MB3 know nothing about each other. Your MB2 supporter key can;t be used with MB3 - you need an MB3 supporter key.

 

You get an MB3 supporter key by "becoming a supporter" of MB3 by making a donation to the MB3 dev team. You don't need to do this every time you buy a plugin or theme - but it does need to be just once, the first time you buy a plugin. Until you do that, I can't add MB3 licences/registrations for ROC and Crystal, as you don't exist in the MB3 supporters database, so don't have an MB3 supporter key.

 

As soon you have an MB3 supporter key, let me know and I can sort your MB3 licences.

Edited by leedavies
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  • 9 months later...
cesar_joshua

@@leedavies i have same problem...

 
Yesterday i donated money to be a supporter for MB3 but i did not recieved the supporters key. (its not in my spam.)  i emailed donate@mediabrower3.com but they dont respond.
 
What happened? i would like to purchase some plugins.
can you help me please?
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@@leedavies i have same problem...

 
Yesterday i donated money to be a supporter for MB3 but i did not recieved the supporters key. (its not in my spam.)  i emailed donate@mediabrower3.com but they dont respond.
 
What happened? i would like to purchase some plugins.
can you help me please?

 

 

You used the option to only donate.  Not become a supporter.  The next release of the server will be very explicit about this option not producing a key.

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